Terms & Conditions and Right of Withdrawal

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    Privacy
    I, Jean Oliver am the data-controller of your personal information as it relates to my shop Oliver Twists Fibres

    When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.

    The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

    • With Etsy to comply with my obligations.

    • With delivery companies to fulfil your order.

    • To comply with legal or tax obligations.

    I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

    You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

    If you have any concerns about your personal data, please contact Etsy.

    In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

    If you pay using Etsy Payments, your personal data is protected by Etsy's Privacy Policy.

    There is a link to Etsy's Privacy Policy at the foot of the page.

    Legal imprint

    Terms & Conditions and Right of Withdrawal

    Jean and Walter welcome you to their Etsy shop. We hand dye all our products in small batches, so can guarantee that they are unique.

    TERMS AND CONDITIONS

    We operate a worldwide mail order service and aim to pick pack and dispatch orders within 1 - 3working days unless otherwise specified. We post items Monday - Friday and we do not post on weekends. We post all items by Royal Mail 2nd class ‘signed for’ within the UK which normally takes 1 - 4 working days but could take up to 15 working days to arrive. If the item has still not arrived within 15 workings days please contact us. For International postage, we use international standard and international signed for services, depending upon the country of destination and the value of the parcel, please allow up to 25 working days for delivery. Most of our international parcels are however, delivered within one to two weeks.

    International orders over certain values (this can vary depending on your country) may attract custom fees and/or import charges. This is out of our control and any fees incurred are the buyers responsibility.

    We offer Free Worldwide shipping on orders over £120 (excluding postage and taxes), which is applied automatically at the checkout. (exceptions to this are large bulky items such as multiple large bags of silk fibres or 50 metre rolls of cotton scrim. Please ask for quotes for shipping on these items).

    It is illegal for us to mark the parcel as a gift or sample, unless it is actually a sample (ie. unpaid for). Please check that what you are purchasing will be allowed through customs in your country, if items are returned to us due to being refused by customs, we will refund the cost of the item, but not the shipping fees.
    To view prices in your own currency, please go to the bottom of the page, click on the world symbol and change language and currency settings with the tabs. (Only within Etsy) You can pay for your order via Paypal, or using Etsy's Direct Checkout with a credit or debit card. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. scroll down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

    If you are in any way unhappy with your purchase please let us know and we will try to rectify the problem. Some items are sold exactly as seen, others have only a representational photograph (eg Pick and Mix selections). Many of our items are represented using generic images and colours may vary between dye baths. We want you to be pleased with your purchases so please make sure you read our descriptions and shop policies so that you know exactly what you are buying.

    If you wish to return an item, please contact us within 14 days of receipt and return within 28 days, unused with original packaging. Postage is not refunded except where the item is faulty, damaged or not as described. The cost of the postage for returning the item is the buyers responsibility - we recommend that you use an insured/trackable method of return. Return address Oliver Twists Threads Ltd., 37 Ridgeside, Kirk Merrington, County Durham, DL16 7HF, United Kingdom

    All our products are dyed in a smoke free and pet free environment. We thoroughly rinse and scour our products of residual dye, but they cannot be guaranteed colourfast. We always try to portray our colours as accurately as possible, we colour match our images using an Apple iPad, but please be aware that different monitors display colours differently.

    Oliver Twists Threads Ltd.

    Directors - Jean Oliver and Walter Tapson

    37 Ridgeside
    Kirk Merrington,
    County Durham,
    DL16 7HF
    United Kingdom.

    e mail: olivertwistsfibres@gmail.com

    Website: olivertwists.co.uk

    For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):

    https://ec.europa.eu/consumers/odr