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Legal imprint

Terms & Conditions and Right of Withdrawal

Jean and Walter welcome you to their Etsy shop. We hand dye all our products in small batches, so can guarantee that they are unique.

TERMS AND CONDITIONS

We operate a worldwide mail order service and aim to pick pack and dispatch orders within 1 - 3working days unless otherwise specified. We post items Monday - Friday and we do not post on weekends. We post all items by Royal Mail 2nd class ‘signed for’ within the UK which normally takes 1 - 4 working days but could take up to 15 working days to arrive. If the item has still not arrived within 15 workings days please contact us. For International postage, we use international standard and international signed for services, depending upon the country of destination and the value of the parcel, please allow up to 25 working days for delivery. Most of our international parcels are however, delivered within one to two weeks.

International orders over certain values (this can vary depending on your country) may attract custom fees and/or import charges. This is out of our control and any fees incurred are the buyers responsibility.

We offer Free Worldwide shipping on orders over £120 (excluding postage and taxes), which is applied automatically at the checkout. (exceptions to this are large bulky items such as multiple large bags of silk fibres or 50 metre rolls of cotton scrim. Please ask for quotes for shipping on these items).

It is illegal for us to mark the parcel as a gift or sample, unless it is actually a sample (ie. unpaid for). Please check that what you are purchasing will be allowed through customs in your country, if items are returned to us due to being refused by customs, we will refund the cost of the item, but not the shipping fees.
To view prices in your own currency, please go to the bottom of the page, click on the world symbol and change language and currency settings with the tabs. (Only within Etsy) You can pay for your order via Paypal, or using Etsy's Direct Checkout with a credit or debit card. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. scroll down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

If you are in any way unhappy with your purchase please let us know and we will try to rectify the problem. Some items are sold exactly as seen, others have only a representational photograph (eg Pick and Mix selections). Many of our items are represented using generic images and colours may vary between dye baths. We want you to be pleased with your purchases so please make sure you read our descriptions and shop policies so that you know exactly what you are buying.

If you wish to return an item, please contact us within 14 days of receipt and return within 28 days, unused with original packaging. Postage is not refunded except where the item is faulty, damaged or not as described. The cost of the postage for returning the item is the buyers responsibility - we recommend that you use an insured/trackable method of return. Return address Oliver Twists Threads Ltd., 37 Ridgeside, Kirk Merrington, County Durham, DL16 7HF, United Kingdom

All our products are dyed in a smoke free and pet free environment. We thoroughly rinse and scour our products of residual dye, but they cannot be guaranteed colourfast. We always try to portray our colours as accurately as possible, we colour match our images using an Apple iPad, but please be aware that different monitors display colours differently.

Oliver Twists Threads Ltd.

Directors - Jean Oliver and Walter Tapson

37 Ridgeside
Kirk Merrington,
County Durham,
DL16 7HF
United Kingdom.

e mail: olivertwistsfibres@gmail.com

Website: olivertwists.co.uk

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):

https://ec.europa.eu/consumers/odr